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1. If an ACTAtek Primary has to be replaced, and the new ACTAtek device is set up exactly as the original, will the secondary devices replicate the employee records to that of the Primary unit?
Yes, as long as the IP is set up correctly for the new Primary unit (i.e. it has to be the same as the replaced Primary).
2. Referring to a primary-secondary model, do you mean the data from readers will be sent to the server automatically?
Under Primary-Secondary mode, you can send the data back to your central database in ODBC format. All fingerprint templates are stored in the ACTAtek, once you are registered in one unit, the fingerprint template will be automatically copied to other units. Maximum user is 10,000 (smart card / PIN) and 5,000 (Fingerprint) under Primary-Secondary mode.
3. Can an ACTAtek primary unit have secondary units outside of its LAN?
Yes, the Primary and Secondary units can be installed in different subnet. However, since the Primary unit uses broadcast to sync the clock with all other secondary units, this clock sync will not work under this configuration. Other than that, there should be no difference between LAN and internet.
4. If an ACTAtek Primary becomes unavailable to the secondary units , what do the secondary units do? Can users still login on the secondary units?
Yes. The secondary units will temporary store all the in/out records, and once the connection with the primary unit is established again, it will send these pending in/out records to the primary unit again.
5. How does the primary and secondary units replicate data, users and access information between them?
The information is synchronized automatically among the units.
6. How often devices are connecting between them to update data information?
It is done in a real-time manner.
7. How do you synchronize the attendance records (IN-OUT) when there are 5-6 readers deployed in the same premises?
Set the ACTAtek in Primary/Secondary mode. After doing so, the records are synchronized automatically.
8. We have 2 machines used for the same job we can make copy from main machine for employee database and department database from main to other but we cannot copy finger print from one machine to another?
If you set both two machines to Primary, then the fingerprint information won't be synchronized to each other. You may use the Backup / Restore function, ie., you do a backup of the first machine, and then you restore this backup file to the other machine.Then both machines will have the same user fingerprint information.
9. What is the difference between messages displayed on the LCD - Access Denied / Unauthorized?
The message 'UNAUTHORIZED' means that the Access Group has not been authorized at that given time. Please check Access Group configuration. The message 'Access Denied' means that either the Login ID or login password or fingerprint were not found by the system. Please check to see if the user exists or if their information has been deleted. The message 'Bad Quality' means that the finger has not been correctly read by the scanner or the placement is not accurate.
Other messages include:
User Suspend - User has been previously deactivated by the system.
DB Locked - Secondary terminal is disconnected from the Primary terminal. Please check the network connection on the Secondary terminal to see if the connection is still active.
There is no difference between the primary and secondary devices of ACTAtek, it entirely depends on the way you configure your ACTAtek units.
They are logically connected using TCP/IP protocol. With a RJ45 cable plugged from your ACTAtek unit to your corporate LAN, you can connect your ACTAtek to the corporate network. Once you have connected them, you need to configure the units' IP address for functioning, if it is a secondary unit, you have to specify its primary unit so it can relay all the information to and from the primary device.
10. How do I change a previous primary device to a secondary device?
This can be done by accessing your ACTAtek, and changing the system configuration from the system menu. You can change it to Primary and save the changes at any time. This will not cause any problems to your device and everything will be as it was before except that you will be able to make configuration changes, data retrieval, access log viewing from the web browser.
11. When I make Primary - Secondary combination, will the existing Users on Secondary missed?
When you connect a device as a secondary unit, the primary unit it is connecting to will copy all the data from the primary device and overwrite any data in the secondary unit. Both devices will have the same group of people in their databases, which means when you register a person in the primary unit, he/she will be recognized by the secondary unit as well.
In this case, you will need to re-register all old users previously exists in the secondary unit. Another option is to use the ACTAtek server to copy the users from the unit to the Primary unit and then change the unit to a secondary unit. Also, be reminded to backup all data before making any configuration changes to your devices - to prevent any data loss.
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